Photo by @visuals on Unsplash
As so many of us are now stuck at home, activism is steadily moving online. This is something disabled people have been contributing to for a long time and it’s the place we take to to fight our own battles when no-one else will – from disabled voting rights to how the pandemic is disproportionately affecting us. But with more campaigns becoming inaccessible, thanks to social media and the way things are posted in part, we’re feeling more excluded than ever. Actions are presented and delivered are often hard for us to read, hear and take part in.
Many people believe by virtue of being online, activities are accessible.
But the ways online meetings and workshops are presented aren’t always accessible to us.
While I may not be deaf or hard of hearing, I do have auditory processing issues thanks to the learning disability dyspraxia and a mini stroke aged 20. Because of this I struggle to follow along with video calls in which many people are talking or there are no subtitles.
Thankfully though, this is changing and owing to new technology and innovations there are many ways that you can ensure that you include everyone in your organising, workshops, meetings and webinars.
Below are some of the ways you can make your online calls more accessible. As Zoom is the most common platform for meetings and workshops, I will be using that for my examples, but many other platforms are available.
Sign Language
Hiring a sign language interpreter, such as Interpreters Live! powered by Sign Solutions, allows a lot of deaf people to feel included in your meeting. Interpreters should be on “spotlight” view with the option for each participant to change their own view. The host should use the spotlight feature and then ask those needing an interpreter to pin that video.
Captions
Another way to make your meetings more accessible to all is to include live captions. These can be provided by an external organisation, such as MyClearText who can do this remotely These can also be prepared in advance and uploaded manually, which is useful for talks and presentations. The meeting host then only has to turn on the closed captions option and assign who will type. Meeting participants can view captions by clicking “show captions / subtitles in the options.
Transcripts
Zoom allows you to generate a transcript of a meeting by starting a cloud recording. After the meeting ends, you will receive an email that lets you know that your cloud recording is available. A short time later, you also receive a separate email letting you know that the audio transcript for the recording is available. Transcripts often need editing depending on the clarity of the speaker. The transcript can then be sent on to participants with all other materials.
You can also get live transcribing in with captioning services which allows those who need it to follow along with what is being said if they prefer.
Considerations for visually impaired people
Begin the meeting by asking all participants to identify themselves then have them do so again whenever they speak in the meeting. Ensure that someone reads aloud all slides, documents and other text materials shared. If you’re sharing a screen showing web-based content, share the link so that screen reader users can access it.
Preparation
Be sure to provide accessible formats of all documents shared ahead of time so that visually impaired participants can access them with their screen or document reading technology. You should also let people know how participatory a session will be in advance and give people the option to ask for more support.
Other considerations
- Encourage those who can’t or don’t want to speak to use the chat box in the video call to still talk part in discussions, but remind them that transcripts will be saved.
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Those with anxiety may feel uncomfortable having their cameras on so give people the option to turn off their camera.
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Record the session and make it available to watch later. Along with all other materials such as the transcript, documents and links to versions with sign language and captions.
Etiquette
Along with tools to make your meetings more accessible, the etiquette of everyone involved is equally important.
- Gently remind your participants to act the same way they would face-to-face. By not speaking over others, you not only give each other the attention they deserve, but it ensures captioning and sign language interpreters will be able to focus.
- Ask participants to use the “raised hand,” icon found at the bottom of the Zoom screen, when they wish to speak and the host will call on them when the last person has finished speaking.
- To be sure the speaker is the only one that can be heard clearly over background noises, ask that participants mute their microphones when not speaking and signal when they have something important to contribute. Another way of filtering out other noises is asking participants to wear headsets if possible.
Most importantly, remember to be friendly, inclusive and understanding so that everyone can get the utmost out of the meeting.
An example of a great session
“Disability Justice & COVID-19” was hosted on May 8, 2020. It was organised by Dorian Taylor Talli A. Lewis and Cyree Jarelle Johnson. Taylor was the meeting host and Johnson acted as moderator. Lewis co-ordinated with disability justice charity HEARD to provide accessibility such as captioning and interpreting. The webinar was a discussion on the intersectionality of race, class and disability.
They used the Zoom webinar function, which allows only panellists and moderators to be seen and interacted with only, as well as a Q&A. There were two ‘channels’, one for English with ASL interpretation and one for Spanish. At all times the ASL presenters were spotlighted, meaning those wanting to view ASL only could click ‘speaker view’ for that. Speakers identified themselves before speaking each time. Between every speaker there was an access check. The webinar required sign-up to join on Zoom and ask questions, but was also live-streamed on Facebook. The recording in English, ASL and Spanish, transcript and resources were published for all online after the event.
Final points
It’s important to remember that not all disabilities are visible and not every will disclose their disabilities, so it may not always know every member of the meeting’s needs. That’s why it’s important to ensure that ALL meetings are fully accessible.
CYA at the Power of Youth Festival
“We don’t have to adapt our activities, because accessibility is built into our planning.”
Coventry Youth Activists
This great point was made at the recent Power of Youth online festival by Coventry Youth Activists. At the end of the day, accessibility benefits everyone both disabled and non disabled alike. If you already ensure that your event is accessible, you won’t have to worry about it when you find out someone needs extra accommodations.
With inaccessible sessions you risk alienating those you’re seeking to work with reducing your impact and potentially put others in danger of missing out on vital information. But when done right you show disabled people that you value them and their input in your campaign.
It’s important to remember that accessibility and inclusivity is an on-going journey. With new and challenging technologies popping up all the time, it’s hard to get it right every time. But by adopting good habits you show disabled people that you and your organisation are serious about making their needs a priority.
Further resources
How to host an accessible online meeting – Ability Net
Zoom’s Accessibility Guide
About the author
Rachel Charlton Dailey (she/they) is a freelance journalist, disability activist and sausage dog mamma. In her spare time she can be found curled up with a good book.
She is founder and editor-in-chief of The Unwritten, a new online publication for disabled people, which is currently in it’s fundraising stage. You can find out more and contribute here.
Rachel Charlton-Dailey