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Privacy policy

Your privacy is important to us

How Act Build Change handles your personal information.

Updated 24 Jan 2024


Act Build Change respects your privacy and is committed to protecting any data that we collect. We aim to use third-party services that share these values and only collect information that we need to provide you with a great service. This website is not intended for children and we do not knowingly collect data relating to children.

If you have any questions about this policy, please email us at

This policy covers the following:

  • Information we collect about you
  • How we collect personal information
  • How we use personal information
  • How personal information is stored
  • How personal information is shared
  • Your data protection rights

Information we collect about you

Personal data

Personal data may include your name and contact details, such as email addresses, telephone numbers and billing or postal addresses. We may also include information about any organisations you work with.

When purchasing services and products from us, we will also collect financial data such as payment details, tax registration numbers and transaction details.

Finally, any interactions across platforms such as our website, telephone or video calls, emails, messages and meetings may also be stored on our systems.

Usage data

When you use our services we may collect information about how they have been used, such as logging in to digital services, attending events and interacting with our website, emails and other software. This information may include details about your device, software, and location.

How we collect personal information

Direct interactions

When you interact with Act Build Change, you may provide us with personal information. Interactions include using our website, signing up to membership, mailing lists and events, purchasing services/products, and any correspondence such as calls, emails, post or other forms of communication.

Third-party/public sources

In some cases we may also receive personal information from third-party or publicly available sources, such as third-party websites, social media platforms, payment processors, analytics platforms and other public databases.

How we use personal information


We use your personal information, within the law, to provide you with the best possible service. Services include contacting you by call, email or other means of communication across our team. We may contact you when organising projects and events, service updates and account notifications, and responses to requests. We also use your information to manage your account and provide you with the relevant services and products you have contracted with us. Your information may be shared across our team so that the relevant employee(s) can provide the service required. Financial information is only used to process payments and refunds relevant to our services.


We may use your information to send you marketing communication relevant to our services and your preferences. Marketing emails are only sent after you have opted-in and may include news, updates and offers regarding our services and those of our partners. There is an option to opt-out of marketing emails at the bottom of each email.

Cookies and tracking

We use essential cookies to save your preferences and provide core functionality of the website such as signing in, purchasing services/products, and saving progress.

Embedded content from third-party websites may set their own cookies and use your data according to their own policies. This content is only activated with your consent and we aim to use all of the privacy-protecting features these platforms provide.

You can update your cookie preferences at the bottom of our website.

Any external links from our website to third-party sources may include tracking scripts and third-party websites may use your information according to their own policies, outside of our control.

Other tracking and usage information may be collected and aggregated across platforms in order to understand how our services/products are being used. We use this information to improve and adapt our offering appropriately.

How personal information is stored

Any data we collect is stored with appropriate security measures. We take care in using services and platforms that follow strict security standards and only grant access to employees or other agents on a need to know basis. Personal data is processed on our instruction and is subject to a duty of confidentiality.

Despite our best efforts, no information storage technology is guaranteed to be safe, so any information you do share is at your own risk. If you suspect any breach of security related to our services, please reach out to us immediately via email at

How personal information is shared

We only share your personal information outside of our organisation and platforms if legally required to do so. We do not pass on your information for marketing purposes.

In the event that any part of our organisation is merged, transferred or acquired by a third-party, your information may also be transferred and used in the same way as detailed in this policy. We will provide notice if this happens.

Your data protection rights

You have the following rights surrounding the use of your personal data:

  • Access – you have the right to ask us for copies of your personal information.
  • Rectification – you have the right to ask us to rectify any personal information you deem to be inaccurate or incomplete.
  • Erasure – in certain circumstances, you have the right to ask us to delete your personal information.
  • Restriction of processing – in certain circumstances, you have the right to ask us to restrict the processing of your personal information.
  • Object to processing – in certain circumstances, you have the right to object to the processing of your personal information.
  • Data portability – in certain circumstances, you have the right to ask us to transfer your personal information to another organisation.

If you have any queries, please email us at We respond to requests in accordance with applicable data protection laws.