Everyone believes there is huge human suffering across the world – but most of us don’t care enough to do anything. To change our behaviour, sticky messaging is the answer.

This book sits on the business shelves of any bookstore, but its methods and teaching are vital for community organisers and civil society organisations who must get better at communicating.

Three takeaways

  1. How you communicate your campaign determines whether it lives or dies.
  2. Effective communication spells SUCCES(s): simple, unexpected, concrete, credible, emotional and story.
  3. Once you’re an expert, you often become a terrible communicator.

The six principles of succes(s)

As we pored over hundreds of sticky ideas, we saw over and over again the same six principles at work.
Chip and Dan Heath

Chip and Dan credit six key principles to effective messaging: simplicity, unexpectedness, concreteness, credibility, emotions and stories (it spells ‘success’… well almost). Each principle is illustrated with stories to make you gasp, laugh and never forget. From tales of Frank Sinatra to a stolen kidney, to the global popcorn campaign changing cinema gourmet across the States – Chip and Dan demonstrate how to make things stick.

The curse of knowledge

When the curse of knowledge kicks in, and we forget what it’s like not to know what we know.
Chip and Dan Heath

Once we become experts, we often become bad communicators. Chip and Dan call this the ‘curse of knowledge’ – a curse so many of us in the civil society sector is riddled with.

Keep it simple

If we’re to succeed, the first step is this: Be simple.
Chip and Dan Heath

To rid ourselves of the ‘curse of knowledge’ we must deliver our arguments simply. People don’t have the time or energy to work out what you are saying. Simple does not mean watering down your message or pushing a cheesy slogan. Think proverb – simple, short and deeply meaningful. Get to the core of an idea and become a master of exclusion.

Bring in the unexpected

Surprise gets our attention. Some naturally sticky ideas propose surprising facts.
Chip and Dan Heath

The best way to get our attention is by surprise. What unknown facts can you add or a messenger that no one is expecting? Are you being creative, imaginative or shocking? Can you create mystery in your messaging? Be careful to not overstep the line into gimmickry. Once you get people’s attention, you need to keep it.

Watch your language

Language is often abstract, but life is not.
Chip and Dan Heath

Speaking in the abstract is difficult for us to understand and even more difficult for us to remember. We must be concrete and visual, like the fables from hundreds of years ago. This includes concrete words. Studies reveal words like ‘avocado’ or ‘bicycle’ are much easier for us to remember that ‘justice’ or ‘inequality’. We can see a bicycle, concretely in our mind – the same can not be said for justice.

Credibility is crucial

Sticky ideas have to carry their own credentials. We need ways to help people test our ideas for themselves.
Chip and Dan Heath

What builds credibility are vivid details bringing statistics to life, celebrities or everyday people we can all relate to. Credibility is crucial for getting people to act on a problem. It is the way we persuade those who do not believe in our message to change their mind. What can you do to make your campaign more credible to the people who are not with you yet?

Emotions should not be avoided

If I look at the mass, I will never act. If I look at the one, I will.
Mother Teresa

We must appeal to the emotional self-interest of those around us if we are to change behaviour. Emotional tugs matter. Non-profits have been quick to learn this is true – focusing their fundraising on one child, one polar bear with a specific name etc. Nobody wants to give money to administration, even if it is central to the effectiveness of an organisation. Remember, this must be sensitively done or your messaging can be exploitative.

Tell us a story

How to get people to act on our ideas? We tell stories.
Chip and Dan Heath

Stories teach us important lessons and teach us how to act in uncertainty. They stop the audience from being passive – we participate with the storyteller. You put your self in the shoes of the person speaking, in a way no other method can.

Made to Stick: Dan and Chip Heath. Photo: Amazon images

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Made To Stick

by Chip and Dan Heath

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